This policy explains the rules governing cancellation of WinBerry subscriptions, automatic renewal, refunds, points compensation, and handling of incorrect payment transactions. The platform is provided by WinBerry LLC, referred to as “WinBerry,” “we,” or “the platform.”
This policy forms part of the Terms & Conditions and should be read together with the plan page or checkout screen, which shows the price, billing cycle, and usage limits.
This policy applies to monthly or annual subscriptions, additional points packages, and paid digital services purchased through the platform, as well as any fee clearly shown at checkout as being subject to this policy.
There are no refundable amounts for free, promotional, or gifted points, as they do not represent amounts paid by the user.
WinBerry is a digital service providing immediate access to design, text, and marketing-content generation and editing tools. Using a point, running a generation operation, creating, downloading, or exporting an output, or using a paid feature constitutes the commencement of use of the service.
Paid subscriptions renew automatically at the end of each billing cycle using the registered payment method, unless the user cancels the renewal before the charge date.
Renewal can be cancelled from the account settings if the feature is available, or by contacting support@winberryad.com. Upon cancellation:
If cancellation cannot be completed due to a technical fault on the platform, contact support immediately, as close as possible to the renewal date (before or after), and we will review the attempt and charge records.
A user may request a refund of the subscription value within seven calendar days of the first payment or renewal date, provided that all of the following conditions are met:
If the user has begun using the service, or has used points or paid features, a change-of-mind refund is not available, without prejudice to any mandatory right granted by law.
Where the same transaction amount is charged more than once due to a technical error or a payment-gateway fault.
Where the amount charged differs from the amount clearly shown to the user at purchase confirmation, taking into account currency differences or external bank fees not controlled by WinBerry.
Where a new subscription is charged despite the renewal having been cancelled before the charge date, and the cancellation is documented in the system or in support correspondence.
Where an amount is collected but the plan is not activated, or the balance is not added, and the issue cannot be resolved within a reasonable time after notifying support.
Where a material technical fault on WinBerry's part prevents the user from accessing the paid service, and it is not resolved or a reasonable alternative is not provided within five business days of the issue being confirmed.
Where WinBerry is unable to deliver the paid service, or delivery of a service with a specified deadline is delayed in a manner that entitles the user to rescind or seek a refund under applicable law or a written agreement.
Any case in which applicable law requires the return of the full amount or part of it.
Without prejudice to mandatory statutory rights, amounts are not refundable in the following cases:
If points are deducted for a generation operation that technically fails to produce a valid output, WinBerry will automatically restore the points or grant an equivalent remedy.
If the restoration does not happen automatically, you may contact support and provide the operation date, its type, the project name, and a description of the error. Compensable cases typically include:
Points are not restored merely because a user dislikes the style, wording, or composition. That said, support may grant a regeneration or an exceptional remedy after evaluating the case, and doing so does not create a standing right in similar cases.
A refund for an additional points package may be requested within seven days of purchase if no point from it has been used. If part of the package has been used, it becomes non-refundable financially, except in cases of an incorrect charge, a technical fault, or a statutory requirement.
Points are not currency and cannot be converted to cash, withdrawn, sold, or transferred between accounts without WinBerry's approval. The package's expiry period, if any, is shown at the time of purchase.
When upgrading a plan, the additional charge and how it is calculated are shown before confirmation. When downgrading a plan, the change typically takes effect in the following billing cycle, unless a different option is clearly presented.
No cash difference resulting from a plan downgrade is refunded for the current period, unless this is clearly disclosed and agreed before the change is made, or the law requires otherwise.
If a purchase was made using an offer or discount code, the refunded amount is calculated based on the amount actually paid by the user, not the pre-discount price. A discount cannot be converted into cash.
Taxes, government fees, or bank charges may not be refundable if they have been remitted to the relevant authority or imposed by an external party, unless the law or the payment provider allows their return.
Plans for companies, agencies, and custom services may be governed by a separate agreement or order form. If this policy conflicts with a signed written agreement, the agreement's provisions on billing, cancellation, and refunds prevail to the extent of the conflict.
To submit a request, send a message to support@winberryad.com from the email associated with your account, including:
We may request additional information to verify the account holder's identity, confirm the validity of the transaction, and prevent fraud.
We typically review requests within five business days of receiving all required information. Upon approval:
If a user believes a payment transaction was made without their authorization, they must contact us immediately. We may temporarily suspend the account, request identity verification, review login and usage records, and cooperate with the payment provider or bank.
A transaction is not considered unauthorized if it was made by an authorized user within a company account, or by a person with whom the account holder shared login credentials or a payment method, unless proven otherwise.
We encourage users to contact support before filing a bank dispute so we can review the issue. This does not prevent the user from exercising their rights with their bank or the competent authority.
If a fraudulent or invalid dispute is filed after the service has been used, we may suspend the account and submit transaction and usage records to the payment provider to contest the dispute, in compliance with applicable law and the Privacy Policy.
This policy is not intended to waive or limit any mandatory right granted by e-commerce law, consumer-protection law, or any applicable law. If a provision conflicts with a mandatory rule, the statutory rule applies to the extent necessary, and the remainder of the policy remains in effect.
This policy may be updated to reflect changes in the service, billing, or applicable law. We will update the “last updated” date, publish the new version, and provide appropriate notice for material changes. Amendments do not apply retroactively to a refund right that arose before their effective date.
Entity: WinBerry LLC | Email: support@winberryad.com | Website: winberryad.com | Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA | Registration No.: 2026-002013687